Returns

Grax will happily refund or exchange any item as long as it is returned in perfect condition or once tested and found to be faulty.

Any goods returned under terms of the guarantee or for repair must be suitably packed and with the nature of the fault and the full name and address of the customer clearly indicated. Goods returned in as new condition for credit due to incorrect ordering or specification will be subject to a handling charge at the company’s discretion of 15% of the invoiced value.

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